1. Introduction
Kenana Medical ("the Company," "we," "our," or "us") is committed to protecting the privacy of its clients and maintaining the confidentiality of the personal and medical information provided to us in connection with our medical tourism coordination services within the Arab Republic of Egypt.
This Privacy Policy explains how we collect, use, store, protect, and process personal and medical information, ensuring the highest level of transparency regarding the information our clients share with us.
In particular, this Policy explains:
- The types of information we may collect.
- The purposes for which such information is used.
- The parties with whom information may be shared when necessary.
- The measures implemented to protect information.
- The rights available to clients regarding their personal and medical data.
By using Kenana Medical's services, you consent to the collection, use, and processing of your information as described in this Privacy Policy.
2. Information We Collect
The Company may collect and process various types of information necessary to provide the requested services, including but not limited to:
- Personal identification and contact information.
- Medical information, reports, records, and documents provided by the client.
- Travel, accommodation, and logistical information related to the medical journey.
- Records of correspondence and communications with our team.
- Technical information related to the use of our website and digital platforms.
Such information is collected only to the extent necessary to provide the requested services and improve the client experience.
3. How We Use Information
The information collected is used for purposes related to providing and improving medical tourism services, including:
A. Medical Service Management and Coordination
We may use personal and medical information to:
- Communicate with clients.
- Conduct preliminary assessments of treatment requirements for coordination purposes.
- Forward medical reports and records to relevant healthcare providers.
- Arrange appointments, consultations, and medical procedures.
Medical information used for these purposes may include:
- Medical history.
- Current health condition.
- Treatment requirements.
- Any other information necessary to coordinate the requested medical care.
B. Travel and Accommodation Arrangements
Travel-related information may be used to:
- Arrange or coordinate travel bookings.
- Organize accommodation.
- Provide airport reception and transportation services.
- Manage logistics associated with the treatment program.
C. Communication Records
The Company may retain records of communications, including:
- Emails.
- Telephone conversations.
- Text messages.
- Other forms of communication.
These records may be retained for follow-up purposes, quality assurance, service improvement, and maintaining a clear record of requests, instructions, and services provided.
D. Performance Improvement and Security
We may collect certain technical information regarding the use of our website and digital platforms, including:
- Device type.
- Browser type.
- Internet Protocol (IP) address.
- Operating system.
- Usage and interaction patterns.
Such information may be used to:
- Improve and develop our services.
- Enhance the security of our systems and platforms.
- Improve the user experience.
4. Sharing Information with Third Parties
Kenana Medical is committed to maintaining the confidentiality of personal and medical information and will only disclose such information to the extent necessary to provide the requested services.
Information may be shared, when required, with:
- Physicians and healthcare facilities.
- Travel, accommodation, and transportation service providers.
- Other parties involved in delivering the services requested by the client.
Such information shall be used solely for purposes related to providing services and completing the necessary medical and logistical arrangements.
Kenana Medical does not sell, rent, lease, or trade clients' personal or medical information to any third party.
All information-sharing activities are conducted only as required by the nature of the services provided and subject to appropriate measures designed to protect confidentiality and privacy.
5. Data Protection and Security
The Company implements appropriate technical and organizational measures designed to protect personal and medical information against unauthorized access, use, disclosure, alteration, or destruction.
Such measures may include:
- Data encryption where appropriate.
- The use of secure systems and servers.
- Restricting access to information on a need-to-know basis.
- Implementing generally accepted cybersecurity and data protection practices.
However, despite taking reasonable precautions, no method of transmitting information over the internet or storing information electronically can be guaranteed to be completely secure.
Accordingly, the Company cannot guarantee that its security measures will be entirely immune from technical or security risks beyond its control, and the client acknowledges the inherent risks associated with electronic communications and data transmission.
6. Client Rights
Clients may have certain rights regarding their personal and medical information, subject to applicable laws and regulations. These rights may include:
- Requesting access to the information held by the Company.
- Requesting correction or updating of inaccurate or incomplete information.
- Requesting deletion of information where legally permissible.
- Withdrawing consent to the collection, use, or sharing of information where processing is based on the client's consent.
The Company will review and process such requests within a reasonable period and in accordance with applicable legal and regulatory requirements.
Clients may also contact the Company at any time to inquire about how their information is used or to exercise any of the rights described above.